Shipping Policy
Last Updated: October 23, 2026
A packing organizer is only useful for an upcoming trip if you understand when it is likely to arrive. This policy separates preparation time from transit time and explains how we handle delivery questions.
zavelloz is owned and operated by Xiamen Zixing Network Technology Co., Ltd.
1. Destinations We Serve
We deliver to the countries, regions, and addresses supported by the shipping options available at checkout.
Enter your complete address to see whether a delivery service is available. If checkout does not offer a service for your address, please contact us before attempting to order. Remote addresses, PO boxes, military addresses, and locations affected by carrier restrictions may not be supported.
We do not advertise unrestricted worldwide delivery.
2. Preparing Your Order
Orders are normally processed within 1–3 business days after payment confirmation.
Processing includes checking the order, preparing the products, and arranging dispatch. Weekends and public holidays in China are excluded from our processing estimate.
If an address issue, stock problem, or verification requirement prevents timely dispatch, we will contact you. Where a revised dispatch date requires your agreement, we will request it and offer cancellation and a refund as required by law.
3. Standard Delivery Estimate
Standard delivery is estimated at 7–15 business days after dispatch.
This transit estimate is additional to processing time. Carrier operations, destination holidays, customs checks, severe weather, and seasonal demand can affect arrival.
A delivery estimate is not a guaranteed arrival date. If you are ordering for a departure date, allow for both preparation and transit, plus a reasonable margin for delays.
Additional shipping methods are available only when shown at checkout with their applicable charge and estimate.
4. Shipping Charges
Shipping costs are calculated and displayed at checkout based on the delivery destination and available service.
Review the shipping charge and final total before payment. If a free-shipping promotion is offered, its qualifying amount, currency, destination restrictions, and other conditions will be stated with the offer.
There is no general free-shipping entitlement unless it is expressly offered for your order.
5. Fulfillment Arrangements
Orders are prepared through our sourcing and fulfillment network. A parcel may travel internationally, and its dispatch facility may differ from our company’s business address.
Available stock and the destination determine the fulfillment arrangement. We do not promise dispatch from a warehouse in the customer’s country unless that origin is expressly confirmed for the order.
If shipping origin or the possibility of an international shipment is important to your purchase, contact us before ordering.
6. Tracking Your Parcel
After dispatch, we send shipping confirmation and available tracking information to the email address provided at checkout.
A tracking number may appear before the carrier records its first scan. If the link does not work, there is no movement for an extended period, or the estimated delivery window has passed, email us with your order number.
If an order is divided into parcels, we will provide the available shipment details. A split shipment does not create additional shipping charges beyond the amount agreed at checkout.
7. Address Corrections and Failed Delivery
Provide a complete address, including any apartment number, postal code, and contact information requested at checkout.
Contact us immediately if you notice an error. We will try to correct it before dispatch; changes after dispatch depend on the carrier and cannot be guaranteed.
If a parcel is returned because an address was incomplete or a delivery attempt failed, we will review the reason and explain the available options. Any proposed redelivery charge will be disclosed before you agree to it. You will not be charged for correcting an error caused by us.
8. Delays, Missing Parcels, and “Delivered” Disputes
Contact service@zavelloz.com if a parcel appears lost, significantly overdue, or marked delivered when you have not received it.
We will review the tracking information and work with the carrier or fulfillment partner where necessary. We may ask you to check a safe place or building reception, but we do not automatically reject a claim because tracking says “Delivered.”
Depending on the findings and applicable law, an appropriate solution may include replacement, redelivery, or a refund. We do not require you to pursue the carrier alone before we will assist.
9. Damaged or Incomplete Deliveries
If a product arrives damaged, defective, incorrect, or incomplete, contact us promptly.
Photographs of the item, packaging, and shipping label can help. If photographs are unavailable, explain the issue so we can discuss another reasonable assessment method.
Our Return Policy explains the remedies and cost responsibilities for these cases.
10. Import Duties and Taxes
For an international shipment, import duties, taxes, or clearance charges may apply under the destination’s rules.
Taxes collected through checkout will be identified there. Unless checkout expressly states that import charges are included or prepaid, destination import duties and clearance charges not collected by us are the recipient’s responsibility.
Contact us before purchasing if you are unsure whether additional destination charges may apply. This provision does not transfer charges or responsibilities that applicable law requires us to bear.
11. Returns Are Separate from Dispatch
The business address below is not an automatically authorized return destination. Return instructions identify the appropriate facility and country. See the Return Policy before sending goods back.
Delivery Support
Brand Name: zavelloz
Legal Company Name: Xiamen Zixing Network Technology Co., Ltd.
Business Address: Room 1104, No. 26, Ninghai Wuli, Jimei District, Xiamen
Country: China
Email: service@zavelloz.com
Phone: +86 592 607 6766
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.
We aim to respond to emails within 2 business days.