Contact Us

Last Updated: October 23, 2026

Xiamen Zixing Network Technology Co., Ltd.

Owner and operator of zavelloz

Questions before packing? An order that needs attention? Contact our team using the details below.

Brand Name: zavelloz
Legal Company Name: Xiamen Zixing Network Technology Co., Ltd.
Business Address: Room 1104, No. 26, Ninghai Wuli, Jimei District, Xiamen
Country: China
Email: service@zavelloz.com
Phone: +86 592 607 6766
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.

Email Our Team

Email is useful when a question involves product measurements, order details, tracking information, or photographs.

We aim to respond within 2 business days. Messages received outside service hours are reviewed during the next business period. Public holidays and unusually high inquiry volumes may affect response times, but do not invalidate a request submitted before a relevant deadline.

Suggested subject lines include:

  • Product Question — product name.
  • Order Help — order number.
  • Delivery Inquiry — order number.
  • Return Request — order number.
  • Privacy Request.

Calling Us

Call +86 592 607 6766 during the service hours above.

If we are unable to answer, email your request so we can review the details. International calling charges may apply through your telephone provider.

Information That Helps Us Respond

For an existing purchase, provide:

  • Your order number or purchase reference.
  • The name and email address used at checkout.
  • The product concerned.
  • A short explanation of the help you need.

Do not email full payment card details, security codes, passwords, or unnecessary identity documents.

Choosing a Travel Organizer

If you are comparing sizes or layouts, send the product link and the dimensions of the luggage or bag you plan to use.

We can help explain the listed specifications. We cannot guarantee compatibility with every suitcase, or determine airline acceptance in place of the carrier.

Delivery and Order Changes

For a delivery question, include your order number and tracking reference.

For cancellation or address correction, contact us as soon as possible before dispatch. We will try to help, but a request is not confirmed until we acknowledge its outcome.

Please tell us if you are asking about delivery before a particular departure date. An inquiry does not create a guaranteed arrival commitment.

Returns, Damage, and Incorrect Items

Contact us before posting a return so we can provide the correct destination.

If an item arrived damaged, defective, incorrect, or incomplete, describe the problem and attach photographs where available. If photographs cannot reasonably be provided, explain the situation so we can discuss another assessment method.

See the Return Policy for the return window, cost responsibilities, and refund process.

Business Correspondence

Our business address identifies the company operating the website. It is not a walk-in retail location or an automatically authorized return address.

Business proposals may be sent to service@zavelloz.com. An inquiry does not establish a partnership or authorize use of the zavelloz brand.