Return Policy
Last Updated: October 23, 2026
This policy covers ordinary returns, problems with delivered items, and refunds for zavelloz purchases.
The store is owned and operated by Xiamen Zixing Network Technology Co., Ltd.
1. Our 30-Day Return Window
You may request a preference-based return within 30 calendar days after delivery.
Email your request before the period expires. A request submitted on time remains timely even if we respond after the deadline.
After receiving the return instructions, send the item within 14 calendar days, unless we agree otherwise or applicable law provides a different period.
The ordinary return window does not replace longer statutory rights for faulty or misdescribed products.
2. Condition of Preference-Based Returns
For a change-of-mind return, the organizer should be unused, clean, and in its original condition, with the included components and accessories.
Please retain the original packaging where reasonably possible. If it is unavailable, contact us about suitable protective packaging rather than assuming a return is automatically prohibited.
Reasonable inspection to assess an item is treated according to applicable law. Use beyond inspection, contamination, missing components, or damage caused after delivery may affect eligibility under our voluntary return offer.
3. Requesting Instructions
Email service@zavelloz.com with:
- Your order number or other purchase reference.
- The item and quantity you wish to return.
- The email address used at checkout.
- Whether the request concerns preference, damage, a defect, or an incorrect item.
- Relevant photographs, where available.
A reason helps us manage an ordinary return but is not required where the law permits withdrawal without giving one.
We aim to respond within 2 business days. Please wait for the correct destination before posting the parcel. Contacting us is a practical routing step, not a condition that removes a statutory right to cancel.
4. Return Destination and Country
Returns under our standard process are routed to a return facility in China. International return postage may therefore apply if you are located elsewhere.
We provide the complete address, recipient details, and packing instructions when reviewing the request. Please ask us for this information before buying if return location or likely postage cost is important to your decision.
Do not send goods to our business address unless we expressly identify it as the correct destination. We do not require a return to an unrelated country without first explaining the arrangement and obtaining any agreement required by law.
5. Who Pays Return Postage?
Preference-based returns: You pay the direct return shipping cost. We do not charge a restocking fee.
Damaged, defective, incorrect, or materially misdescribed items: We provide an appropriate remedy at no additional cost to you. Where a return is necessary, we arrange a prepaid return method or another agreed way of covering the reasonable return cost.
You are not required to purchase a return label at your own expense to correct our error without an agreed reimbursement arrangement.
6. Problems with Your Delivery
Contact us promptly if the wrong product arrived, an item is missing, a zipper or other component is defective, or the item materially differs from its description.
Photographs can help us understand the issue, but an unboxing video is not required. Original packaging is not an absolute condition for receiving assistance with a valid defect claim.
We will explain the available remedy, which may include repair where appropriate, replacement, a price reduction, or a refund, according to the circumstances and applicable law.
Normal wear or damage caused by misuse is different from a manufacturing defect. We will assess the issue rather than relying solely on a blanket exclusion.
7. Refund Amount and Timing
For a refund requiring a return, we will inspect the parcel promptly and initiate the approved refund within 5–10 business days after receiving and verifying the returned goods.
If no return is required, we initiate the refund within 5–10 business days after approving it. Your bank or payment provider may require additional time to post the funds.
Refunds go to the original payment method. We do not replace an eligible monetary refund with store credit without your agreement.
For voluntary preference returns, the original delivery charge is normally not refundable unless applicable law requires otherwise. For a confirmed supply error or defect, we also refund delivery charges attributable to the affected purchase where required.
Any shorter statutory refund deadline takes priority over our processing estimate.
8. Statutory Withdrawal Rights
Where EU or EEA distance-selling withdrawal rules apply, eligible consumers generally have 14 days after delivery to notify us of withdrawal without giving a reason, and a further 14 days after notification to send the goods back.
For a qualifying withdrawal, we reimburse the purchase and the cost of the least expensive standard outbound delivery offered, normally within 14 days after receiving the withdrawal notice. Where legally permitted, reimbursement may be withheld until we receive the goods or evidence of their return, whichever occurs first.
The customer pays direct return postage where this has been disclosed before purchase. Any deduction for diminished value must be legally justified by handling beyond what was necessary to inspect the goods.
Other mandatory local rights also remain unaffected.
9. Sets, Exchanges, and Exceptions
For a preference return of a product sold as a set, return the included pieces unless we agree to another arrangement. An issue affecting one component will be assessed individually; we will not insist on an unnecessary full-set return where another lawful remedy is appropriate.
Direct exchanges depend on stock availability. Contact us before returning an item for a different size or color.
A product is not automatically non-returnable because it is a toiletry bag, shoe bag, discounted item, or travel accessory. Any lawful product-specific exception must be clearly disclosed before purchase.
10. Canceled Orders
Request cancellation as soon as possible before dispatch. We do not charge a cancellation fee.
For a successfully canceled order, we initiate the refund within 5–10 business days after confirming cancellation, unless applicable law requires an earlier refund.
Returns Contact
Brand Name: zavelloz
Legal Company Name: Xiamen Zixing Network Technology Co., Ltd.
Business Address: Room 1104, No. 26, Ninghai Wuli, Jimei District, Xiamen
Country: China
Email: service@zavelloz.com
Phone: +86 592 607 6766
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.
We aim to respond to emails within 2 business days.